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    Wednesday, February 27, 2008

    I'm sorry, you want me to sign what?

    First of all....

    HAPPY BIRTHDAY, SAM!

    (yeah, I know, it would have been a lot more effective last night or this morning! lol)

    So, I guess it's time for my work rant...OMG...words may not even describe the situation. I've gone on and on about the kids there that just don't seem to care and we have gotten rid of one. ONE. O-N-E. (although, it was kind of fun to watch someone that everyone knew was going to be fired that day except him) I still have to watch as those around me flaunt rules, not because they don't know any better, but because they don't care. Just once I would love to just slap them upside their empty heads. Remember the scene in "Moonstruck" with Cher slapping Nic Cage upside his head, "Snap out of it!"--yeah, that's what I want to do.

    On another work subject, the "commission structure" has changed again. Rumor has it that the big boss has said that he wants to get rid of about 60% of the employees. Will this change do it? maybe. Anyone worth the highest tier of commission is really too good to be doing the job that we do. So, here are a few lines that I thought were just the cherry on top of the sundae...

    1. Goals may change from cycle to cycle "dictated by the business needs" --really means, "whenever we feel that you guys are getting too good and too much money, we'll change it to make it harder"

    2. About any issue "not specifically addressed" in our new plan, interpretations and modification of the plan, the VP has the final authority--really means , "if there's something we were too stupid to put in here or you guys figure out how it all actually works, the big boss has the authority to change it--really fast"

    3. "The Company"(name deleted to protect the guilty) reserves the right to alter,amend, or cancel this plan -any part or altogether , at any time and at its sole discretion--see above--they make this statement a few times, just in case you miss the fact that while it may be here today, tomorow may see the whole thing gone or ....God forbid, a plan that actually makes sense in its place.

    4. We, being the smartest group of people in the Company, reserve the right to adjust any monthly targes and crediting process to reflect any "unusual circumstances that directly impact" the dear customer service reps ability to meet the targets we unfairly have arbitrarily put on them--again, see above..."if we think you guys are getting good enough to actually do what we are asking you to, we are sooooooo gonna change them!"

    Oh, and just to make sure, we are gonna make everyone sign a piece of paper every single freakin month to so that you remember exactly what the stupidass program is.

    So, I used to have the problem that the customers weren't happy with me but the company said I was doing what I was supposed to be doing when they listened to me. Now, the customers love me but I'm not doing everything the company says I'm supposed to do. Sigh...ever get the feeling that you are never going to understand or be able to do your job?

    I'm thinking that it's going to be sooooo tough for me ...and sooooo stressful...yes, stress....I can feel my whole body turning into one big knot of stress....yup.

    So, maybe I'll have more "fun" stuff to rant about.....it's just take all of my energy to get that rant done....happy Thursday, y'all!

    1 comment:

    Sam said...

    Did you think they would make anything easier. They would be happy if we were GONE and Colorado Springs were the main place. Mind you the powers that be are going to keep their high ass salaries even if it means to get rid of US! It's all dog eat dog now and whoever the biggest dog in the yard is will be the winner. I rememeber when.. lol that seems to be the statement off everyones lips these days. Its painfully clear that the "company" could give a damn about anyone who is human. It will be more stressful, no one cares if it is. You can see the hand writing on the wall. I guess it is truly time for me to go back to college and continue my education before I wish I had. Yeah can't wait until the 4th to return back to my place of employment. I take back what I said earlier about missing my job. Can someone pass me a zarax please.

    Rules of calling Customer Service!

    • 1. Before you call any 800 number--Please put your children, animals & significant others in a closet and lock the door til you're done. We really don't appreciate hearing your children screaming in our ears. We don't, in any way, find their antics nearly as priceless as you do.
    • 2. Read your bill before you start bitching and whining about it. Read the front and back of all pages. Read it every single month. No company ever just puts charges on your bill just for thrills or to see how long it will take you to notice. All price increases need to be okayed by the FCC or PUC before they take effect and you are given at least 30 days notice.
    • 3. It doesn't matter how long you've gone to school or whether you are a doctor,lawyer or Indian chief, I still know more about your service than you do. I know more about the technology than you do and I've got all day to listen to you as you lose your braincells. (And just so you know, whenver it gets very quiet, you are on mute as we *laaaaauuugghh*, tell our neighbors how stupid you are and wait for you to just....shut up)
    • 4. Just about anything a "supervisor" can do, we can do...we just don't want to give it to you. Why should we? Sometimes it just feels better to piss you off.
    • 5. Anyone over 60 must take a test before they are allowed to get any sort of electronics. If you can't operate it, you can't have it.
    • 6. Please stop asking us how we are ..we really don't care how you are and you make us politely ask you after you ask us. Just start talking and whining about the problem so that we don't have to "mute" you (see previous posts about what happens when you are muted)
    • 7. Do *not* eat or chew gum while talking to us. I can understand if you were catching up on lunch while on hold and I'm willing to give a little leeway but you better apologize for it and stop. Do you know how many times I've wanted to tell people that I can't understand them with their mouth full? And to ask them if their mother ever told them that it was just plain rude! I don't chew gum while I'm talking to you...do you consider yourself better than me? You think you are better than *me*?

    Ron, Opie, Andy, and The Fonz...for Obama

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    About Me

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    Your dreams, Second Life, United States
    I'm the quiet girl who spends her lunch reading. The one that people say "was always smiling and sweet" when the newscaster interviews them after "the attack"--My lifestatement--A writer writes, always.

    Doggie Heaven....

    Rest in Peace-- my darling Scarlett...17 years together ...from the animal shelter to the end you were one of the sweetest things in my life...8/12/08