A rant..a rant...my kingdom for a rant...

So, here's the rant I've been promising...it was written after I was asked to "babysit" another group of workers.

I get the feeling that most people think that phone customer service and sales is just a step or two above McDonalds ( please don't flame, am not putting the job down, just using it for comparison...so get your panties out of the knot they are in!) Young people (man, never thought I would use that phrase!) come in saying that they are only here while they finish school and get "real" jobs. Maybe that's why they treat this job like some sort of joke. They sit *on* desks instead of at them. They take cellphone messages and text messages while they are supposed to be helping customers and watching tv seems to be more important the the person on the phone that is -ultimately-making them money. I know, the people older than me probably think the same thing about my generation so what the heck am I whining about?

No matter what I might say to the right--> the truth is ....this *is* a real job. We do go through a lot of training (and because I've been doing this awhile, I've gone through *a lot* of training) So why are people trying to get away with so much shit? Is getting a customer to buy more services more important than screwing over your fellow worker? "But Tim (name changed to protect the guilty) told me that I would get *this* price!" " Why isn't my bill what he told me it would be? He promised." So while I'd like to say "Because Tim is a dick who lied just so he could make six bucks knowing he'll never have to talk to you again." What I *have* to say is "I'm so sorry that he misquoted the price" ...and then have to listen to this idiot whine and berate *me* for half an hour (see the cutomers service rules for more info on what happens during that time ) before I have to try to sell this person even *more* stuff! I'd like to think I've got just a bit more sense than that.

So, while I might not have to put on a suit and I don't have meetings in a boardroom, this is still a job a job I've done forever and a job that I like to think I do really well. Does it piss me off? *Have you not been reading the blog?* But sometimes it's the people around me (well, not really *around* cuz I've got Victor, Sam and Angella around me) that piss me off more than the job. I'm not saying that you can't have fun...don't get me wrong...I love being able to laugh with Sam & Vic...but you don't have a meltdown just because someone moved something on your desk. You don't even look at your cellphone til you are on break. You don't eat food while on a call. ..okay, anymore of the "you don'ts" will possibly bring some sort of bad karma down so just suffice it to say that, while I'm not here to be anyone's mother....just use some of the sense that God gave you, you numbskulls!!

I've added a couple of fun links to the side since it's getting a bit wordy and needs some fun...besides, I'm upset that Gene Simmons got booted from Celebrity Apprentice...just threw it away....I get the feeling he really didn't want to be there anyway.

So what are you waiting for?? Click the links! Hurry...Now...yes, now!